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We’ve got the Green Light

It’s official

The Department of Health (DoH) has provided clarity on when aesthetic clinics can open. After being told on July 3rd that medical practitioners and cosmetic treatments were being classed in the same category as ‘beauty and spa’ treatments, this news has revitalised medical practitioners across the nation (and rightly so!).


The British Association of Aesthetic Nurses (BACN) & Save Face spearheaded the response from the DoH, both releasing statements to put minds at ease.  The following is a statement from Save Face, “We have never considered the treatments carried out by our members as ‘beauty therapy’ services. If you choose to open you must ensure you have taken and can evidence all the precautions we have recommended and further, that you can evidence a clear medical model in your practice; this would include patient selection, assessment, consultation, consent, with all being documented in the medical record. This medical model should also be reflected in any marketing or social media communications.”

The BACN mirrors this statement, with emphasis on the fact that appropriate screening and infection control measures must be in place in order for you to begin offering cosmetic treatments. Furthermore, it must be stressed, the guidance states that only practitioners of a medical background & registered to a regulatory body (GMC, GDC or NMC) will be allowed to restart treating clients.  


Steps we’ve taken

One of the primary reasons we chose to build a community of exclusively medical professionals was because of their commitment to wellbeing and safety. This has always been at the centre of everything we do, resulting in our platform already being praised for its readiness for the ‘new normal’:

  • Only qualified & insured doctors, dentists and nurses are listed on our platform (all registered to a professional body)
  • Online bookings to reduce face-to-face contact
  • Option for home visits to prevent outdoor exposure if you prefer to stay indoors
  • E-consultations and medical questionnaires with screening for COVID symptoms included, in order to move as much work online as possible
  • Online contactless payments, reducing the need to handle physical cash

However, in these unprecedented times we felt obligated to go further.

  • Every one of our practitioners have the required PPE and are trained on how to use it effectively
  • Practitioners will not work if they or anyone in their household is self-isolating
  • We’ve crafted and sent our own bespoke guide on how to re-open based on recommendations from the JCCP – the professional body for cosmetic practitioners

Steps you’ll need to take

As mentioned, our priority is your wellbeing and safety. We’ll need your support as well to ensure this. Here is how you should prepare for your appointment:

  • Don’t book an appointment if you or anyone in your household is self-isolating
  • Attend your appointment unaccompanied
  • Upon arrival, you must wash your hands
  • Please limit the wearing of jewellery. Wedding rings may be worn provided hands are kept clear from the face
  • Minimal make-up should be worn
  • Please limit the personal possessions you bring with you
  • The clinic may reserve the right to prevent personal items entering the treatment rooms
  • When the treatment is complete, you must wash your hands once more
  • Follow the markings in the waiting area and clinic to ensure social distancing rules, except when undergoing treatment

Home visits are generally great for convenience and discretion, but now can double up as an excellent safety precaution for those of you who want to limit your exposure. If you do opt for this method, please bear the following in mind:

  • Please keep the location clean and tidy (disinfect nearby surfaces using Detol or something similar)
  • Having a window open for ventilation before, during and after treatment is recommended
  • Ensure little monsters (children and pets) are in different room
  • Don’t book if anyone in the house is self-isolating

We’ve got this

Remember, you can communicate directly with your chosen medical practitioner at any time if you have any questions or concerns after you have placed a booking.

Our in-house medical team is also on hand to provide any advice or support even before or after you book. Reach out to [email protected] any time.

The guidance from the government is ever-evolving. We will keep our website updated so you are always informed.


Updated 06/07/2020

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